Privacy Policy

Last Updated: October 2025

The Enchanted Hourglass (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our SMS program or visit our website.

We may collect personal information you provide directly to us, such as your name, phone number, and email address, when you opt in to our SMS alerts, contact us, or book an event.

We use your information to:

• Send event updates, reminders, and promotional messages (with your consent).
   
• Provide customer support and respond to inquiries.
   
• Improve our services and communication experience.
   

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell, rent, or disclose your personal information for marketing purposes. We may share information only with trusted service providers who help us operate our business (e.g., email delivery, hosting, payment processing) under strict confidentiality agreements.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access or misuse.

You can opt out of receiving promotional texts at any time by replying STOP. You may also contact contact@theenchantedhourglass.com to update or delete your information.

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

If you have any questions about this Privacy Policy or our SMS program, contact us at:
The Enchanted Hourglass
Email: contact@theenchantedhourglass.com
Website: https://theenchantedhourglass.com